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Approve a Permit Application

This article explains how to approve a permit application in the NextGen UK interface. Use it when a subcontractor has submitted a permit and it is waiting for a site team to review, accept, or reject it before work can begin.

 

What this means

  • A permit application is a request to complete high-risk work under defined controls and dates.
  • Approving a permit in NextGen changes it from Pending to an active status (usually Open or On Hold) depending on how the permit is configured.

 

When you’ll use this

  • A permit is submitted and showing as Pending.
  • You need to decide whether the work can proceed.
  • You need to confirm the permit dates, scope, and required controls before it becomes active.

 

Step-by-step

 

Common issues

I don’t see the permit in Approvals

What to check

  • You’re in the correct site
  • The permit is still Pending (not already approved/rejected)
  • You have permission to approve permits in NextGen

What to do

  • Check the Permits Register and filter by status (Pending/Open/On Hold/Closed)

The permit was approved but went to On Hold instead of Open

What to check

  • The permit’s “status after approval” configuration (set in Classic Editor)

What to do

  • This is expected behaviour based on configuration. Follow the site’s workflow to move the permit to Open when work begins (if required by that customer’s setup).

I can’t find a Close button in NextGen web

What to check

  • Closing permits is not available on the web portal

What to do

  • Close-out is completed on mobile, as it’s intended to be done on site with evidence (for example photos and physical checks).

 

Why this matters

  • Permits are a key compliance control for high-risk work.
  • Approving permits consistently ensures work only begins when the right controls are documented and agreed.

 

Need help?

If you can’t approve permits in NextGen, or you’re unsure whether a permit should become Open or On Hold after approval, contact your site admin to confirm your permission level and the permit configuration being used for that site.

If you require any assistance or have a question, please contact our Support Team on +44 7400 977 382 or email us at support@breadcrumb.co, and we'll be happy to help.