Call a Worker On-Site
This article explains how to call a worker who is currently signed on to a site. Use it when you need to contact a specific person on site about safety, access, or an update to their work or task.
What this means
- Calling a worker on-site lets you phone a worker directly from their on-site record (where available).
- This is best used for urgent or time-sensitive communication when a site alert isn’t the right fit.
When you’ll use this
- You need to reach a specific worker immediately (not the whole site).
- A worker needs to return to the gate, office, or a specific area.
- You need to confirm a worker’s location or status during the shift.
Step-by-step
Common issues
I can’t see a call button or phone number
What to check
- Whether you are viewing the worker’s full profile/details (not just the list row)
- Whether your role has permission to view worker contact details
What to do
- Try opening the worker record from Attendance or the User Directory
- If the details are still hidden, escalate to a site admin/company admin to confirm permissions
The worker says they didn’t get the call
What to check
- Whether the phone number on the profile is correct
- Whether the worker has poor reception on site
What to do
- Try again or use a backup channel (radio, supervisor, or a targeted site alert message)
- If the number is wrong, have the worker update their details according to your site process
Worker isn’t showing as on-site
What to check
- Whether you’re on the correct site and viewing the correct date/time
- Whether the worker has actually checked in
What to do
- Ask the worker to check in (or use host check-in if needed) before relying on the on-site list
Why this matters
- Helps resolve issues quickly without broadcasting to the entire site
- Supports faster coordination for safety and operational needs
Need help?
If you can’t access worker contact details or the call option isn’t available in your view, contact your site admin to confirm your permission level and whether worker phone visibility is enabled for your role.
If you require any assistance or have a question, please contact our Support Team on +44 7400 977 382 or email us at support@breadcrumb.co, and we'll be happy to help.