How Do I Reset My Password?
If you have forgotten your password, you can reset it from the login screen by selecting the “Forgot password” option. As part of the security process, you will receive a time-sensitive reset link or verification code to confirm your identity. Once verified, you can create a new password and sign in again.
What this means
- A password reset lets you regain access if you can’t remember your current password.
- For security, password reset links/codes expire and can only be used once.
When you’ll use this
- You can’t log in because you forgot your password.
- Your password isn’t working and you want to set a new one.
Step-by-step
Common issues
I didn’t receive the reset link or code
What to check
- Make sure you entered the correct login details.
- Check your junk/spam folder (if it was sent by email).
- If you’re using a work device, your organisation may have filtering rules that delay or block messages.
What to do
-
Wait a couple of minutes, then try again. If it still doesn’t arrive, ask your company admin or site team to confirm your login details and help you reset access.
My new password is being rejected
What to check
-
Your organisation may require stronger passwords (for example, a longer password with a mix of character types).
What to do
-
Create a longer password and include a mix of letters, numbers, and a special character. Avoid common passwords and don’t reuse an old password.
The reset link says it expired
What to check
-
Reset links are time-sensitive and can expire quickly for security.
What to do
-
Go back to the login screen and start the “Forgot password” process again to generate a new reset link.
Why this matters
- Password resets help keep accounts secure while still allowing authorised users to regain access.
- Using a strong, unique password reduces the risk of someone else accessing your account.
Need help?
If you’re still unable to reset your password, contact your company admin or site team. They can confirm the correct login method for your organisation and help you regain access.
If you require any assistance or have a question, please contact our Support Team on +44 7400 977 382 or email us at support@breadcrumb.co, and we'll be happy to help.