Manage Check-In/Out Questions
Check-in and check-out questions are the prompts a worker, or a host checking someone in, is asked to complete during the check-in or check-out process. These questions help you collect useful information at the right stage of a visit while keeping site entry and exit as smooth and efficient as possible.
What this means
- Check-in questions appear during check-in (after selecting site and visitor type, where applicable).
- Check-out questions appear during check-out (typically when someone is ending their attendance record).
- These questions can be used for reporting (for example in Activity Report filters and exports).
When you’ll use this
- When a customer wants to capture extra info at arrival or departure (for example: reason for visit, work area, permit number, supervisor, etc.).
- When you need to update, reorder, activate/deactivate, or remove check-in/out questions that are no longer relevant.
- Check-out questions do not need to be answered when the check-out is triggered automatically (e.g. at 6:00 pm), by a Host, or through access control, such as exiting via a turnstile.
Step-by-step
Common issues
Questions not showing during check-in
What to check
- The question is Active (not Inactive).
- The question is attached to the correct stage (Check-In vs Check-Out).
- If the flow depends on visitor type/supplier selection, confirm the site is configured so users can select the right visitor type/supplier during check-in.
What to do
- Activate the question and re-test.
- Confirm it’s placed in the correct check-in/out question set.
Customer wants to change check-in/out times (disputes)
What to check
- Whether the company has enabled the setting that allows disputing check-ins/outs.
What to do
- In Company Settings → Feature Configuration, look for the setting that allows visitors to dispute check-ins (note: this may enable both end users and hosts, depending on setup).
Foreman workflow crew question showing up unexpectedly
What to check
- Company Settings → Feature Configuration → Foreman Check-in Check-out mode.
What to do
- Set the foreman mode to the desired option:
- Enabled (crew question shows at check-in and check-out)
- Disabled on check-in/out and crew management (no crew question; crew actions blocked)
- Disabled on check-in/out only (no crew question, but crew management still works)
Why this matters
- Check-in/out questions impact how fast people can get onto site, so keeping them minimal and relevant is important.
- These answers often drive reporting and audits, so consistency in wording and options matters.
Need help?
If you tell me what the customer is trying to achieve (what they want to ask at check-in/out, and whether it’s check-in, check-out, or both), I can turn this into a tighter “do exactly this” setup with recommended question types and wording for UK customers.
If you require any assistance or have a question, please contact our Support Team on +44 7400 977 382 or email us at support@breadcrumb.co, and we'll be happy to help.