Update your Profile Information
Your Breadcrumb profile stores your personal details that sites use to identify you during onboarding and check-in. Keeping it up to date helps avoid delays.
What this means
- Your “profile information” is your personal details in the Breadcrumb app, like your name, contact details, and profile photo (if enabled).
- Some details may be locked depending on how your account was created and how the site or company is set up.
When you’ll use this
- Your name, phone number, or email has changed.
- You entered something incorrectly during your first setup.
- A site team asks you to add missing details (for example, a profile photo or emergency contact).
Step-by-step
Common issues
I can’t edit a field
What to check
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Some fields can be restricted depending on how the account was created or verified.
What to do
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Update any fields that are editable. For anything locked (especially phone number or email), contact your company admin or the site team managing the site setup.
My profile photo won’t upload
What to check
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Your connection may be unstable, or the image may be too large.
What to do
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Try switching to Wi‑Fi/mobile data, then try again. If it still doesn’t work, try a different photo and re-upload.
Why this matters
- Your details help the site team identify you quickly and keep site records accurate.
- Correct contact details make it easier to receive important updates (depending on site setup).
Need help?
If you can’t update the information you need, contact your company admin or the site team running onboarding/check-in and tell them which field you’re trying to change and what it should be updated to.
If you require any assistance or have a question, please contact our Support Team on +44 7400 977 382 or email us at support@breadcrumb.co, and we'll be happy to help.