View Generic Forms Submitted by Workers
This article explains how to locate and review generic forms that workers have submitted on your jobsite. It is useful when you need to verify that a form has been submitted, examine the submission details, or follow up on any issues identified during the submission process.
What this means
- A “submitted generic form” is a form a worker has completed and sent through the app, creating a record you can review in the forms register.
- Depending on how the form is configured, submissions may be processed in the background and may include an automated review result.
When you’ll use this
- A worker says “I submitted it” and you need to verify it’s been received.
- You need to review the answers, attachments, or signatures for a submitted form.
- You want to check whether a submission had issues and needs the worker to resubmit.
Step-by-step
Common issues
Submission not showing in the register
What to check
- Confirm you’re looking at the correct jobsite and the correct form
- Confirm you’re viewing the submissions register (not the form builder or a different form type)
What to do
- Refresh and try again after a short wait (some submissions complete in the background)
- If it still doesn’t appear, ask the worker to confirm the submission time and try submitting again if needed
Submission stuck “processing” or takes longer than expected
What to check
- Whether the form has automated review/validation enabled (these can take longer)
- Whether the site connection is poor (background processing helps, but the initial handoff still needs signal)
What to do
- Wait briefly and re-open the submission
- If it consistently fails, have the worker resubmit when they have a more stable connection
Worker sees an issue and can’t complete submission
What to check
- Whether the form requires certain questions to be answered before it can be accepted
- Whether the issue is marked as something the worker must fix before resubmitting
What to do
- Ask the worker to update the flagged answers and resubmit
- If it’s a minor warning, confirm whether the worker is allowed to submit anyway based on your site process
Why this matters
- It helps you confirm compliance items are actually captured and stored, not just “attempted”
- It reduces rework by catching missing or unclear answers early and getting the worker to resubmit correctly
Need help?
If you can’t find a worker’s submission or it repeatedly fails to process, contact your site admin or support team with the form name, jobsite, and the approximate submission time.
If you require any assistance or have a question, please contact our Support Team on +44 7400 977 382 or email us at support@breadcrumb.co, and we'll be happy to help.