Why Can't I See a License Number Field in Procore?
In some Procore accounts, the “Entity Type” field is not shown by default. This usually means the field has not yet been enabled or added in the Procore Directory configuration, so it will not be available when viewing or editing a company record.
What this means
- “Entity Type” is not always a default-visible field in Procore.
- If it’s not enabled in your Procore settings, you won’t see it in the Directory when adding or editing companies.
When you’ll use this
- You’re trying to add or update a subcontractor/supplier in Procore
- You’ve been asked to populate an identifier field (for example, a licence number or other required info) but the related field options aren’t visible
- A company record is missing required details and isn’t syncing as expected
Step-by-step
Common issues
I can’t edit fields or fieldsets in Procore
What to check:
- Your Procore user role may not have admin access to company-level settings.
What to do:
- Ask your Procore Administrator to enable/add the field for you.
The field was added but still isn’t showing
What to check:
- The field may have been created but not added to the correct layout/fieldset for the Directory tool.
- You may be looking at the Project Directory instead of the Company Directory (they can display different fields).
What to do:
- Make sure it’s added to the Company Directory company record fields, then refresh and try again.
Why this matters
- If required fields aren’t visible, company records may be incomplete.
- Incomplete company records can prevent data (like subcontractors/suppliers) from syncing cleanly into Breadcrumb.
Need help?
If you’re not sure where to enable the field in Procore, ask your Procore Administrator to check the Company Directory settings and confirm whether “Entity Type” is enabled or needs to be added as a custom field. If it’s still unclear, share a screenshot of what you see in the Company Directory company record screen so Support can point you to the exact place to update.
If you require any assistance or have a question, please contact our Support Team on +44 7400 977 382 or email us at support@breadcrumb.co, and we'll be happy to help.