Why is Breadcrumb not working on my device?
If Breadcrumb is not working on your device, the cause is often related to device compatibility, software version, device restrictions, or internet connectivity. For example, issues can occur when the device or operating system is unsupported, the browser or app is out of date, company-managed settings restrict access, or the connection is weak or blocked. The checks below will help you identify the most likely cause and work through the most common fixes.
What this means
- Your device, operating system, app version, or browser may not be supported.
- Your connection or device settings may be blocking key Breadcrumb features (like camera access or site access).
- In some cases, the issue is temporary and can be fixed with a restart, update, or reinstall.
When you’ll use this
- The Breadcrumb app won’t open, crashes, or stays stuck loading.
- Breadcrumb works on some devices but not others.
- Breadcrumb won’t load properly in your browser, or buttons/features don’t work.
Key Considerations
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Check that your device and operating system are supported
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If your device is very old or no longer supported by the manufacturer, Breadcrumb may not work reliably.
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If you’re using an iPad on iOS 15, update to iOS 16 or later (older iOS versions can cause the app to crash).
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Update Breadcrumb (app users)
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Open your device’s app store and update Breadcrumb to the latest version.
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If updating doesn’t help: delete the app, restart your device, then reinstall Breadcrumb.
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Update your browser (web users)
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Use a supported browser (such as Chrome, Safari, or Microsoft Edge).
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Make sure your browser is up to date (ideally updated within the last 6 months).
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Check your internet connection
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Make sure you have a stable connection (Wi-Fi or mobile data).
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As a guide, you’ll want at least 1 Mbps download and 1 Mbps upload for a reliable experience.
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Check device permissions and restrictions
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Make sure Breadcrumb has permission to use required features (for example camera access if you need to scan QR codes).
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If your device is controlled by your company (mobile device management), restrictions can block Breadcrumb from working properly.
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Common issues
Device or iOS version is too old
What to check
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If the app crashes on open or won’t load (especially on older tablets), your operating system may be below the minimum supported version.
What to do
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Update your device to the latest available OS version. If you’re on iOS 15, update to iOS 16 or later.
App is outdated or corrupted
What to check
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Breadcrumb won’t open, gets stuck loading, or behaves unexpectedly even though your internet connection is fine.
What to do
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Update the app. If it still fails, uninstall it, restart the device, then reinstall.
Browser is out of date (web access)
What to check
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Pages don’t load correctly, buttons don’t respond, or the login flow doesn’t complete.
What to do
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Update your browser, then try again. If needed, try a different, supported browser.
Company device management is blocking Breadcrumb
What to check
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Your device is managed by your organisation, and certain apps/features (camera, GPS, or site access) are restricted or prevented from updating.
What to do
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Ask your company IT team whether device management settings are blocking Breadcrumb features or updates.
Why this matters
- Breadcrumb relies on modern device security and up-to-date software to protect site and worker information.
- Older devices, blocked permissions, and restricted corporate device settings can prevent Breadcrumb from working as intended.
Need help?
If Breadcrumb still isn’t working after trying the steps above, contact your company admin or site team and share: your device model, operating system version, whether you’re using the app or a browser, and what you see on screen.
If you require any assistance or have a question, please contact our Support Team on +44 7400 977 382 or email us at support@breadcrumb.co, and we'll be happy to help.